COVID-19 OPERATIONS

Please read this page for our current status regarding the ongoing COVID-19 pandemic.

Because the situation is always subject to change, the content of this page will be updated accordingly.

• IS THE PORTLAND STORE OPEN?

  +

  Our retail store is open Tuesday through Friday from 11am-5pm.

  Local customers can still place orders online and choose the Store Pickup option at checkout if that's what you prefer (more details about this below).

  So you know, stock levels on many things will be low and some stuff won't be available at all due to severe supply chain disruptions.

  Unscheduled walk-in service or same day service will be very limited or not an option. Things may seem like they are finally getting back to "normal" but we are still short-staffed, experiencing a very high online order volume, and are doing the best we possibly can to keep up.

  Retrogression staff is fully vaccinated and as of 3/13, face coverings are optional.

• ORDER PROCESSING & SHIPPING

  +

  Online orders are being processed & shipped as usual, but some operational delays are still to be expected due to high order volume. Shipping carrier delays may also occur during this time, which are beyond our control.

  Tracking information may be less reliable than usual and we're seeing a lot of USPS packages showing no updates and/or being marked saying, "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility". We've also seen some instances of packages being prematurely marked as "delivered" before they actually arrive. Please understand that USPS has been under a tremendous amount of stress over the past couple of years, many things are still complicated and even though it may seem like Covid is finally loosening its grip, nothing in the world has returned to being 100% normal.

  We assure you that we are doing everything we can to process and ship all orders as quickly as possible from our end but cannot be held responsible for delays that occur after a package leaves our facility. Like everything regarding life during this pandemic, extra patience is required across the board right now and certainly appreciated.

  Asking us to speed up your order will not bump your order to the top of the pile and expedited shipping is not a service we offer, even during normal operations.

  Please resist the urge to contact us “checking the status of your order" or “making sure it didn’t get lost in the shuffle”. We’re on it, we promise.

• INTERNATIONAL ORDERS

  +

  Many international shipments are experiencing major delays during transit, so please keep that in mind before contacting us about why your package is taking a long time to arrive or if your tracking information does not show updates.

  Additional delays may also occur while your package is being processed by your country's customs dept., so please remain patient.

  Shipping carriers are still unable to provide service to some international locations during this time, so if you see no shipping options at checkout or get an error message saying shipping is not available to your country, it is because your country is on the list of restricted locations.

  More information can be found here: International Service Alerts - USPS.com

• INVENTORY AND STOCK LEVELS

  +

  While we receive stock shipments on a daily basis, many items are sold out right now due to our suppliers being out of stock. We are running very low on many things that are usually plentiful and if some things have been sold out for a long time, it's not because we are being lazy, it's because there are none to be had.

  Many products that we import from overseas are also out of stock during this time. We will be restocking eventually but ETAs may not be available.

  Please refrain from getting frustrated with us because we can't provide you with more information about when something will be back in stock. We are making every effort to stay as well-stocked as possible with available product and keep our online inventory up to date.

• LOCAL ORDER PICKUP

  +

  If you are a local customer ordering online and choose the Store Pickup option, you must wait to receive an email saying your order is ready before coming to the shop. 

  Because we receive many online orders from all over the world and process them in large batches in the order which they are received, your order may not be ready for pickup the same day it is placed. If your order is placed after a certain time, there's a good chance we won't even see it until the following business day.

Thanks for your continued support and patience. Be safe and stay healthy out there.