Please read this page for our current status with the ongoing COVID-19 pandemic. Because the situation is subject to change, the content of this page will be updated accordingly.
It's hard to believe this is still happening, but here we are and it is what it is.
To protect the community and ourselves, our retail store is not currently open to the public and we are operating online only. Is this a bummer? Yes, but it is also necessary right now.
Local customers can purchase from us online and choose the Store Pickup option at checkout (more details on this below).
We are not providing any unscheduled walk-in repair service during this time and apologize for any inconvenience this may cause.
Giving us a hard time because you can't come in and browse isn't cool. Everything is weird for everyone right now, including us, and the shop will re-open when we feel it is safe for everyone involved to do so.
ORDER PROCESSING & SHIPPING:
Online orders are being processed & shipped as usual, although some delays are to be expected due to limited staff, high order volume and our ongoing efforts to restock depleted inventory. Shipping carrier delays may also occur during this time, which are beyond our control.
Tracking information may also be a little less reliable than usual and we're seeing a lot of packages being marked as "delivered" prematurely. Don't panic...these packages usually show up within a day or two. If you need to file an inquiry with USPS regarding the whereabouts of your package, click this link: Email Us - USPS.com
We assure you that we are doing everything we can to process orders in the most timely manner possible. A little extra patience is required right now and certainly appreciated.
Asking us to speed up your order will not bump your order to the top of the pile. Expedited shipping is not a service we offer, even during normal operations.
Making changes to your order after is is placed may not be possible, as we utilize a staging system when processing orders for shipping and are trying very hard to stay organized. Making changes will complicate things and only slow us down more.
Please resist the urge to call or email us “checking the status of your order" or “making sure it didn’t get lost in the shuffle”. We’re on it, we promise.
As the holidays are also now quickly approaching, be sure to do your shopping well enough in advance to ensure items will arrive in time. We can't be held responsible if items are needed as gifts and you waited until the last minute to place an order.
International shipments are experiencing many delays, especially if you have previously chosen the Economy shipping option at checkout. For this reason we have disabled the Economy international shipping option and all international orders will ship via USPS Priority or DHL, which are much faster and more reliable services. Yes, it's more expensive. You also won't be waiting three months or longer for your order to arrive.
Shipping carriers are not able to provide service to some international locations during this time, so if you see no shipping options at checkout or get an error message saying shipping is not available to your country, it is because your country is on the list of restricted locations. More information can be found here: International Service Alerts - USPS.com
INVENTORY AND STOCK LEVELS:
While we receive regular shipments on a daily basis, many items are sold out right now due to our suppliers being out of stock. We are running very low on complete bikes, frames, wheels, rims, tires, tubes and other items that are typically plentiful.
Many products that we import from other countries are also out of stock during this time. We will be restocking but ETAs may not be available.
We are making every effort to stay as well-stocked as possible and keep our online inventory up to date.
Due to disruptions and limitations in the supply chain, we are not offering any special order items during this time.
LOCAL ORDER PICKUP:
If you are a local customer ordering online and choose the Store Pickup option, you must wait to receive an email saying your order is ready before coming to the shop.
Please understand that because we process all online orders in large batches and in the order which they are received, your order may not be ready for pickup the same day it is placed.
When picking up your order, we ask that you comply with keeping a responsible distance and wear a face mask. If we get sick, we will need to cease operations and there will be no super cool track bike parts for anyone...and nobody wants that.
Thank you very much for your business and your continued patience during these unusual times. Be safe and stay healthy out there!