Please read the following information about our shipping policies.
USA - FREE SHIPPING+
USA orders totaling $100 or more receive free shipping.
This applies to standard shipping in the contiguous 48 states and military APO/FPO addresses only. Oversized items are excluded from the free shipping offer.
If your merchandise total does not equal or exceed $100 or your order includes oversized items, shipping rates based on your location are calculated and shown the cart prior to checkout.
The default shipping method used is either USPS Priority Mail or UPS Ground at our discretion.
Expedited or overnight shipping are not services we offer.
Orders valued at $500 or above will require a signature upon delivery. Other packages containing large or expensive items may require a signature at our discretion.
Special order items do not qualify for free shipping.
USA - OVERSIZED ITEMS+
Orders totaling $100 or more shipping to the lower 48 states including the following oversized items subject to the following flat rate shipping charges:
• single wheel - $30.00
• wheelsets - $40.00
• frames & framesets - $50.00
The shipping method for oversized items is either UPS Ground or USPS Priority Mail at our discretion.
Oversized items must ship to a physical address (no PO boxes or APO/FPO) and will require a signature upon delivery.
USA - SMALL PACKAGES+
Small packages and most orders under $100 ship via USPS Priority Mail. There is a minimum charge for this service regardless of size or weight, so keep that in mind when ordering small items.
All shipping charges are shown in the cart before checkout.
All international shipping charges and available options are shown in the cart before checkout and include insurance for the full retail amount of your purchase.
Free shipping does not apply to orders shipping outside the USA.
International orders are shipped via USPS Priority Mail International or DHL, depending on the size & weight of the package. There is a minimum shipping charge for these services, so keep that in mind when ordering smaller items.
If you have a preference as to which service we use to ship your order, please attach a note to your order or contact us immediately after making your purchase. Any additional shipping charges based on alternate carrier rates will be invoiced through our site and must be paid prior to shipping.
The full value of merchandise will be accurately listed on all customs forms. We will not declare a lower value or mark your package as a "gift". Do not contact us asking to make an exception to this. We will not.
International customers are responsible for paying all taxes, import duties and/or brokerage fees, which may be collected at delivery. You, as the customer, are responsible for researching these fees. Retrogression will not be held responsible for customs delays, packages being held by your country's postal service for pickup, additional international taxes, brokerage fees or other customs charges.
If you are using an international ship-forwarding service, it may take a few extra days to process your order while we verify the address. Please use your correct billing information for payment verification or your order will be cancelled. We are not responsible for any packages lost after the forwarding service receives them.
Due to a change in international customs restrictions in 2018, we cannot ship frames and framesets to Russia.
Effective Jan 1 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs. If your CPF (Individual Tax ID) or CNPJ (Business Tax ID) number is not provided when an order is placed, we will contact you to collect that information prior to shipping.
Effective September 17 2021, USPS has suspended all shipments to Australia due to carrier issues related to COVID-19. We cannont provide shipping to Australia during this time and shipments already in transit will be flagged as undeliverable and returned to us.
Effective October 1 2021, USPS has suspended all services to New Zealand due to COVID-19 related issues.