Please read the following information about our shipping policies.
Shipping
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USA orders totaling $100 or more receive free shipping.
This applies to standard shipping in the contiguous 48 states and military APO/FPO addresses only. Oversized items don't qualify for free shipping.
If your merchandise total does not equal or exceed $100 or your order includes oversized items, shipping rates based on your location are shown prior to checkout.
The default shipping method used is either USPS Priority Mail or UPS Ground at our discretion.
Orders valued at $500 or above will require a signature upon delivery. Other packages containing large or expensive items may require a signature at our discretion.
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Orders shipping to the lower 48 states including oversized items (ie: wheels, wheelsets, frames and framesets) are subject to flat rate shipping charges, which are shown at checkout.
The shipping method for oversized items is either UPS Ground or USPS Priority Mail at our discretion.
Oversized items must ship to a physical address (no PO boxes or APO/FPO) and will require a signature upon delivery.
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Small packages and most orders under $100 ship via USPS Priority Mail. There is a minimum charge for this service regardless of size or weight, so keep that in mind when ordering small items.
All shipping charges are calculated and shown at checkout.
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All international shipping charges are displayed at checkout and include insurance for the full retail amount of your purchase. There are minimum shipping charges for international locations, so keep that in mind when ordering smaller items.
If you are using a third-party USA-based international ship-forwarding service, we are not responsible for any packages lost after the forwarding service receives them.
Please note: Due to customs regulations regarding parcel dimensions, we are not able to ship frames and framesets to Russia.
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The full value of merchandise will be accurately listed on all customs forms. We will not declare a lower value or mark your package as a "gift".
International customers are responsible for paying all import fees, customs duties, value added taxes (VAT), which may be due upon delivery. These fees are not included in the shipping charges paid when your order is placed. We cannot provide information about these fees, and you should contact your customs office for more information.
Retrogression will not be held responsible for customs processing delays or packages being held by your country's postal service for pickup.
If you refuse a package at customs, customs will choose to either keep it, destroy it or send it back to us, and we have no control of their decision. If they keep or destroy it, you will not receive a refund. If they send it back to us, we will only refund you for the product(s) cost if the package is received undamaged. You will not be refunded for shipping charges paid and a 25% re-stocking fee may be deducted from your refund to cover the cost of having the shipment returned to us.