Returns requesting a refund must be initiated within one week (7 days) of delivery.
After one week items can be exchanged or returned for store credit only. No items will be accepted for exchange or store credit after 30 days has passed since the date your order was delivered.
Please contact us via email if you wish to return or exchange something and be sure to include details like your name and order number.
Once your return or exchange is approved, you will receive a return form and RMA# via email. Complete the form accordingly, enclose it in your package and write the RMA# on the package.
Unauthorized returns subject to a 25% re-stocking fee. Do not send anything back without getting approval for your return! Deliveries refused by the recipient will be handled as unauthorized returns.
All returned items must be in uninstalled/unused/unworn/undamaged condition, as they were when you received them. If returned goods arrive showing obvious signs of installation or use, we reserve the right to refuse your return and send the item(s) back to you at your cost.
Items returned missing the original packaging or having damaged packaging are subject to a partial refund or reduced credit at our discretion.
Original shipping charges are non-refundable and additional shipping charges will apply to all exchanges.
When returning something included in an order eligible for free shipping, your refund will be reduced by the amount it cost us to ship the item(s) to you if your remaining order total is less than $100.
In the event receiving something other than what you ordered, we will provide a pre-paid return shipping label via email. Replacement items will then be shipped or a refund issued once the returned item(s) arrive here.
It may take several days for a refunded amount to appear in your account once we receive and process your return, depending on your financial institution's practices and policies.
Complete bikes, frames, framesets, custom wheel builds, rims, spokes, spoke nipples, gift cards, NOS & vintage, special order and clearance items are not returnable. Other items that may not be eligible for return will specify on their individual product pages.
Retrogression reserves the right to limit or deny returns depending on the situation.