Returns requesting a refund must be initiated within 7 days (one week) of receiving your order and items must be in unused/uninstalled/unworn condition. Items returned missing the original packaging or having damaged packaging are subject to a partial refund at our discretion.
If you change your mind about something, ordered the wrong size, color, etc. and it's been longer than 7 days since your order was delivered exchanges can be made but additional shipping charges will apply. After 7 days you may also return merchandise for store credit. No items will be accepted for exchange or store credit after 30 days has passed since the date your order was delivered.
Original shipping charges are non-refundable.
Please contact us in advance to inform us if you wish to return or exchange something. Once your return or exchange is approved, you will receive a return form and RMA# via email. Complete the form accordingly, enclose it in your package and write the RMA# on the box (otherwise, we might think you're just sending us presents).
DO NOT SEND ANYTHING BACK WITHOUT GETTING APPROVAL FOR YOUR RETURN!
Unauthorized returns subject to a 20% re-stocking fee.
Returned items should be securely packaged and sent to:
attn: Returns Supercenter
2545 El Cajon Blvd, Suite C
San Diego, CA 92104 USA
It's a good idea to use a trackable shipping method and insure your returned items for their actual value. If your return gets lost in the mail or it arrives damaged and you did not insure the package, you will not receive a refund.
When returning or exchanging an item that was shipped to you for free because your order total was $100 or more, your refund will be reduced by our cost to ship the item to you (unless, of course, a mistake was made on our part).
In the event of us messing up and sending you something other than what you ordered, we will cover return shipping costs and provide a return shipping label.
If you paid using a credit or debit card it may take a few days for the refunded amount to appear in your account once we receive and process your return.
Complete bikes, custom wheel builds, spokes, spoke nipples, gift cards, NOS & vintage, special order and clearance items are not returnable so be sure to do your research before buying!