INTERNATIONAL SHIPPING DETAILS
We proudly offer worldwide shipping.
All international shipping charges and available options are shown in the cart before checkout and include insurance for the full retail amount of your purchase. On occasion, additional charges may occur depending on the dimensional size and/or weight of the package. We will contact you via email if any additional charges are due.
International orders are shipped via USPS First Class International (Economy) or USPS Priority Mail International, DHL or UPS (Standard) depending on the weight of the package and the shipping option chosen at checkout. When choosing between Economy and Standard shipping options for smaller packages, Economy will cost less but often takes much longer to arrive and tracking information may not be as detailed.
Orders with a total weight over 4 lbs. must ship USPS Priority, DHL or UPS. If you have a preference as to which service we use to ship your order, please attach a note to your order or contact us after making your purchase. Any additional shipping charges based on alternate carrier rates will be invoiced through our site and must be paid prior to shipping.
The full value of merchandise will be accurately listed on all customs forms. We will not declare a lower value or mark your package as a "gift".
International customers are responsible for paying all taxes, import duties and/or brokerage fees, which may be collected at delivery. Retrogression will not be held responsible for customs delays and/or additional international charges.
Free shipping does not apply to orders shipping outside the USA.
We are not responsible for lost international packages but will do our best to help you file the necessary claims if something unfortunate should occur. In the event of filing an insurance claim for a lost or stolen package and receiving a refund for merchandise not received, the original shipping charges may not be refunded.
Due to a recent change in international customs restrictions for 2018, we can no longer ship frames and framesets to Russia.